Delivery and payment

The ZIBINATI Couturier online store delivers orders throughout Ukraine (except for temporarily occupied territories).

Delivery formats

"Branch - Branch" - receiving the shipment at the branch and issuing it at the recipient's branch.

"Branch - Address" - receiving at the branch and delivery to the recipient's address.

"Branch - Post Office" - receiving at the branch and delivery to the post office in the recipient's city.

Dispatch time

Finished goods (in stock): sent on the day of payment or the next business day.

Custom tailoring: dispatch within 2-4 days after payment confirmation.

Changes at the customer's request: dispatch within the agreed time frame.

Delivery via Nova

Poshta Delivery time: from 1 to 3 business days (depending on the region and the carrier's schedule).

Delivery cost: at the carrier's rates, paid by the recipient upon receipt.

Storage period at the post office: 5 calendar days.

After this period, the parcel is returned to the online store.

Please pick up your order in a timely manner.

Delivery via Ukrposhta

Delivery time: from 3 to 5 business days (depending on the region).

Delivery cost: at Ukrposhta rates, paid by the recipient upon receipt.

Payment methods

When delivered via Ukrposhta Full prepayment only.

Dispatch is carried out after the full amount has been received on the sole proprietor's bank account.

Bank details (IBAN) are provided after placing the order.

When delivered via Nova Poshta

Two options are available:

Prepayment: 100% to the sole proprietor's bank account. Details (IBAN) are provided after placing the order.

Cash on delivery: Issued only after prepayment (advance payment) in the amount of 200 UAH.

The advance payment covers shipping costs and is not refundable in case of refusal to receive the parcel.

The online store reserves the right to refuse cash on delivery at its own discretion without explanation.

Notification and receipt of the order

After placing and paying for the order, we transfer the parcel to the courier service - Nova Poshta or Ukrposhta - and provide you with the consignment note (CTN) number.

Using the TTN number, you can track the parcel's route on the carrier's website or mobile application.

As soon as the parcel arrives at the branch, you will receive an SMS notification to the phone number specified when ordering.

To receive your order, you must present your ID and the consignment note number.

Important information when receiving your parcel

We strongly recommend that you open and check your parcel at the branch upon receipt, regardless of the condition of the packaging.

Make sure that:

• you received exactly the product you ordered (model, size, color);

• the product is not damaged or defective; • the completeness corresponds to the declared one. If the packaging:

• is damaged (torn, opened, deformed);

• has signs of opening or compromised integrity — check the contents of the parcel on site in the presence of a branch employee.

In case of damage to the product:

1. Take a photo of the packaging and the damaged product.

2. Ask the employee to draw up a claim report (the form is provided at the branch).

3. Keep a copy of the report — you will need it to contact the delivery service.

Guarantees and support from ZIBINATI Couturier

The online store is not responsible for damage or loss of the parcel that occurred during delivery, since it is carried out by third-party services.

However, we are ready to provide the following documents upon request for filing a claim with Nova Poshta or Ukrposhta:

• a copy of the payment receipt (electronically or again);

• the TTN number confirming the shipment;

• if necessary - confirmation of the order (screenshot, extract from the system).

These documents can be attached to your request to the delivery service.